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Customer Relationship Management


Managing your client relationships and improving your sales efficiency has never been easier!

Most organizations have relegated Customer Relationship Management (CRM) applications to a case or complaint Management for customer service unit. But our (CRM) solution is tailored to deliver your organization with a 360 degree insight to the customer profile. Technically the CRM should be designed to collect data generated from the interaction with your customers and reproduce this data in the form of customer insight for the sales and service unit of your organization.  Consequently, it is an imperative tool for every sales organization that desires effective customer retention and customer acquisition

At Interra Networks, our CRM solution is founded on the following value propositions:

  • We view CRM solutions first as a philosophy and strategy; NOT a software application
  • Customers should be managed as important assets
  • Customers vary in their needs, preferences and buying behavior
  • Every CRM solution should integrate with existing customer related business applications

Customer Insights, sales related, customer related activities, interaction between your business and the customer is been captured in the CRM.

Why your organization needs a CRM for your Business

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  • Ensures your sales, marketing and customer service resources are maximized
  • Efficiently collect and collate your customer interaction data for deeper customer insight
  • Establish a single and truthful version of the truth about your customers
  • Enhance customer acquisition and retention
  • Track inbound customer enquires or complaints from end to end
  • Finally obtain enough data to realize the customer life time value of each customer
  • Enables you to pinpoint underlying issues and take corrective action accordingly
  • Enables you to leverage further revenue opportunities within your current customer base
  • Empowers your staff to provide exceptional service to your customers
  • Reduces your opportunity cost
  • Boosts productivity and enables staff to accomplish more in their working day
  • Maximizes customer communications and interactions through integrated social media channels

EMPOWER YOUR SALES TEAM

Manage your crucial sales, marketing & customer service activities everyday with the CRM.Utilizing our CRM solution will directs your sales efforts towards the most profitable, most winnable deals, and help you make the most of cross-selling and upselling opportunities. With instant access to pipelines, calendars, sales reports, contacts and quotes

Benefits of CRM to your Sales Team

  • Effectively and efficiently automate your sales process
  • Maximize the value of every sales opportunity in your pipeline
  • Create accurate Quotes and Orders in a couple of clicks
  • Manage collaboration and team selling across your department with ease
  • Eliminate guesswork; make decisions based on accurate, real-time information
  • Empower your team and boost productivity with a single view of leads, opportunities, tasks and activities
  • Enables quarterly sales performance monitoring, improving consistency across the sales organization
  • Maximizes cross- and up-sell opportunities
  • Reduces time spent in the office on sales administration (more time on sales calls)
  • Remotely manage and monitor your sales team’s progress

EXECUTE HIGHLY EFFECTIVE MARKETING CAMPAIGNS QUICKLY AND EASILY

Make informed Business Decision with CRM Today!!

Our CRM solution helps you to plan, execute, and measure the success of every marketing campaign. It becomes much easier to get the right messages to the right people at the right time, eliminating guesswork, and making the best use of your marketing resources. Marketing campaign workflows can be easily customized so they are structured for consistent execution and for maximum reach and impact. Users can initiate campaigns allowing them to create and share campaigns quickly and easily.

Benefits of our CRM solution to your Marketing Team

  • Create, track and manage dynamic marketing campaigns that really deliver
  • Plan and track activities, tasks, budgets and details for each marketing activity
  • Produces highly targeted customer communications improving response rates
  • Enables real-time marketing performance analysis and pinpoint budget management
  • Fully customizable marketing workflow out-of-the-box for rapid campaign execution Includes Tracks all e-marketing email interactions including open, click and bounce rates automatically through Sage CRM
  • Maximizes customer communications and interactions through integrated social media channels

ENSURE CUSTOMER SATISFACTION AND LOYALTY

Keeping customers loyal and providing those with a satisfying and consistent customer experience can be hard to perfect. Our CRM solution enables your company to roll-out web-based customer self-service quickly and cost effectively. From here, users can service their own information needs, track data and update the system with less requirement for assistance and at the time and place of their choice.

Benefits of our CRM solution to your Customer Service Team

  • Manage your customer accounts with insight and collaboration.
  • Respond to customer cases quickly, reducing response times to customer service requests
  • Enable agents to quickly and accurately find the right answer the first time
  • Enables customer satisfaction measurement and benchmarking
  • Increases productivity of customer support representatives
  • Provides self-service facility to customers around common issues
  • Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the e-mail

 360° VIEW OF YOUR CUSTOMERS

We are partners with some of the world’s leading providers of CRM solutions suitable for companies of all sizes and can easily adapt to your business environment. Adopting Interra’s Customer Relationship Management (CRM) Solution will enable you provide better service, cross-sell and up-sell more effectively, close deals, retain current clients and better understand who they are!

 

sugarCrmMicrosoft Dynamics Zanibal



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