Our Omnichannel Contact Centre Services
Provide your loyal customers with a delightful experience on
any channel with our omnichannel contact center solutions.
Phone Support
We specialize in delivering unparalleled phone support
services tailored to meet your business needs. Our
dedicated team of professionals is committed to providing
swift and effective resolutions, ensuring every customer
interaction is a positive one.
Chat Support
We deliver robust chat support for your website visitors,
swiftly responding to inquiries with personalized
assistance. Our Brand Specialists adeptly manage multiple
customer interactions simultaneously, optimizing
cost-efficiency while maintaining top-notch customer
service quality.
Social Media Support
We provide exceptional social media management support
across all platforms, fostering positive customer
experiences that enhance long-term retention. Our focus is
on presenting your brand positively and handling customer
issues with professionalism and care.
Email Support
We deliver effective and efficient email support services
tailored to your customer needs. Our team meets your
performance standards, including response times, branding
guidelines, escalation protocols, and more.
Benefits of using our
services
- Consistent Customer Experience: Deliver a unified customer journey across all channels—phone, email, chat, social media, and more. Ensure that customers receive the same high-quality service, no matter how they choose to contact you.
- Increased Efficiency: Streamline your operations with integrated communication channels. Our system allows agents to manage multiple channels from a single interface, reducing response times and improving productivity.
- Enhanced Customer Insights: Gain a 360-degree view of your customers with comprehensive data and interaction history across all channels. This enables personalized service and better understanding of customer needs and preferences.
- Improved Customer Satisfaction: Resolve issues faster and more effectively with our advanced tools and skilled support team. Provide quick and accurate responses, leading to higher customer satisfaction.
- Scalability: Easily scale your contact center operations as your business grows. Our omnichannel solutions are flexible and can be adjusted to meet your changing needs without compromising on service quality.
- Cost Efficiency: Reduce operational costs by consolidating multiple communication channels into one efficient system. Improve resource management and cut down on redundant processes.
- Real-Time Analytics and Reporting: Monitor performance and customer interactions with real-time analytics. Access detailed reports to track key metrics, identify trends, and make informed decisions to optimize your service delivery.
- Proactive Customer Engagement: Engage with customers proactively through their preferred channels. Anticipate their needs and address potential issues before they escalate, enhancing their overall experience.
Seamless Customer Experience Across All Channels
Deliver Consistent, High-Quality Support on Every Platform
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Deliver Consistent, High-Quality Support on Every Platform
Interactive Voice Response (IVR) Services
To effectively satisfy your customers, it's crucial to
provide quick and efficient responses to their needs in a
cost-effective and convenient manner. Demonstrating your
availability and readiness to assist at any time
significantly enhances customer trust. Interra Networks'
Interactive Voice Response (IVR) Services are designed to
achieve this.
Our IVR system is an automated phone service that interacts with callers, offering them a menu of options for self-service or connecting them to a live agent. By allowing customers to select the type of assistance they need at any time, our IVR service helps reduce your cost per call while improving overall service efficiency.
Our IVR system is an automated phone service that interacts with callers, offering them a menu of options for self-service or connecting them to a live agent. By allowing customers to select the type of assistance they need at any time, our IVR service helps reduce your cost per call while improving overall service efficiency.
Benefits of Using Interra Interra IVR Services
Interra’s IVR provides opportunities for efficiency improvements.
Our IVR system efficiently routes callers to the appropriate
queue within the contact center, ensuring optimal handling
of each call. Additionally, it offers self-service options,
enabling customers to address their needs quickly and
independently, which helps save agents' time
- Professional voice recording: Interra’s IVR system features high-quality professional voice recordings that significantly enhance the caller experience. By utilizing clear, well-articulated, and professionally recorded messages, our IVR ensures that callers receive information in a polished and easily understandable manner.
- Save agents’ time by automating routine tasks: With Interra’s IVR, callers can easily perform self-service tasks such as checking their order status, TB testing centres, updating account information, or finding answers to frequently asked questions.
- Smart and consistent software applications that make the process seamless for callers: By leveraging advanced technology, our IVR solution provides a smooth and intuitive interface that guides callers effortlessly through their interactions.
- Increase customer satisfaction through faster resolutions: IVRs ensure that callers are quickly directed to the appropriate person or department, enhancing the first call resolution (FCR) rate. Furthermore, by offering self-service options, the number of callers needing to speak with an agent is reduced, resulting in shorter wait times for those who do.
- Extend hours of operation with 24/7 self-service options: Our self-service IVR system ensures that the contact center can provide assistance even when agents are not available.
Transform Your Call Center with IVR Technology
Increase Efficiency and Reduce Operational Costs
Increase Efficiency and Reduce Operational Costs
Interra IVR Capabilities
Centralised IVR system
We make use of a unique technology that ensures
interactions are accomplished in a consistent manner,
streamlining and improving each customer’s experience,
automatic call back, and easy to use across multiple
contact centers.
Effortless IVR Updates
Easily update your IVR phone system with a user-friendly
interface. Instantly adjust your operating hours, and your
system will automatically notify callers of the changes.
CRM Integration
Seamlessly connect your customer data with your call
center through our CRM integrations. Effortlessly update
customer information for inquiries and sales engagements.
Our IVR technology enables you to access all customer data
with just a click.
Request a demo
Interra Network has over 20 years of experience empowering organizations to deliver outstanding customer service.
Find out how we can help you improve your customer interactions today. Simply fill in our form with your requirements & we will contact you within the next 24 hours.
Get Started
Interra Network has over 20 years of experience empowering organizations to deliver outstanding customer service.
Find out how we can help you improve your customer interactions today. Simply fill in our form with your requirements & we will contact you within the next 24 hours.
Inquiry Handling Services
A successful marketing strategy is measured by its ability
to attract customer interest in your products and services,
as well as its effectiveness in processing inquiries and
converting them into steady profits.
At Interra Networks, we recognize that inquiry handling is a critical aspect of inbound call center services. That’s why we provide exceptional inquiry handling solutions for both startups and established businesses.
We know that reliability and stability are crucial when outsourcing inquiry handling. Our affordable outsourced services are managed by a team of skilled customer care professionals. As part of our inbound call center offerings, our experienced agents are equipped to address diverse customer needs and manage detailed inquiries about your company.
At Interra Networks, we recognize that inquiry handling is a critical aspect of inbound call center services. That’s why we provide exceptional inquiry handling solutions for both startups and established businesses.
We know that reliability and stability are crucial when outsourcing inquiry handling. Our affordable outsourced services are managed by a team of skilled customer care professionals. As part of our inbound call center offerings, our experienced agents are equipped to address diverse customer needs and manage detailed inquiries about your company.
Interra Networks: Leading Provider of Comprehensive Inquiry Handling Services
Interra Networks is a leading Inquiry Handling service Company with dedicated call center agents. Our agents are equipped to deliver accurate product/service-related information to all customer enquiries which translate to better sales as your customers take the next step in purchasing a product or service after receiving a confident resolution to their enquiry. We excel in handling
Telephonic Inquiry Handling Services
We have a 150 Inbound Call Centre capacity facility to
address and resolve all your customer queries via phone by
our expert call center agents.
Website and Chat Inquiry Handling Services
Our website enquiry team is skilled at answering customer
questions and solving their issues with the help of modern
tools.
Email Inquiry Handling Services
We at Interra Networks have a well dedicated customer
support team that ensures a prompt response to customers
emails with the necessary information as soon as
possible.
Outsourced Inquiry Handling Services
As an experienced organization we can help you set up
inquiry handling channels for both local and international
organizations, with teams of call center agents who are
extremely fluent in English for English speaking
countries.
Who can use Interra Networks Inquiry Handling Services?
FMCG Companies
Logistic Companies
NGO
Telecommunications Companies
Public/Government Institutions
Educational Institutions
Health Institutions
SME
Market Research Firms
Features of Our Inquiry Handling Services
With extensive experience in managing diverse call center
needs for both local and international clients, we excel in
handling every aspect of the call center lifecycle. Our
expertise has allowed us to develop industry-specific
competencies that distinguish us from most competitors,
including:
High-quality Training Modules
We tailor our training modules to your specific needs,
ensuring that your agents receive top-notch training on
your products and services until they master their
delivery .
Latest Technology and Infrastructure
We use cutting-edge tools and systems to ensure seamless
operations, real-time analytics, and top-tier security,
empowering your team to deliver exceptional customer
experiences and stay ahead in a competitive market.
Instant Response Times
We utilize advanced analytics to continuously improve
our agents' response times. Through regular training,
they refine their delivery, ensuring customers are
consistently satisfied with the answers to their
inquiries.
Quality Monitoring
We prioritize call quality by implementing strict
standards and maintaining a dedicated QA team to monitor
performance. This team ensures that call quality is
consistently tracked and provides agents with feedback
for continuous improvement.
Benefits of Outsourcing Your Inquiry Handling Service To Interra Networks
- We provide support based on request.
- We provide daily, weekly, or monthly reports in any format of your choice
- We strictly follow all SLA parameters and our average call handling times are usually within 2 to 3 minutes.
- We offer 24/7 hours Call Centre Support.
- We provide cost effective service while ensuring all your requirements are met.
Efficient Solutions for Customer Queries
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Consumer Response Services
Customer service is our specialty. Customer response is
crucial for businesses to enhance service delivery by
addressing customer queries and feedback. Handling these
queries with care is vital, as even small misunderstandings
can create a negative perception of your brand.
If you're seeking a team that is thorough, efficient, and diligent in managing customer responses, Interra Networks is your solution. Our exceptional product knowledge, rapid response times, and consistent top-tier performance are just a few of the reasons to choose us for your customer service needs.
Our consumer response service ensures that customer queries are met with high-quality responses, significantly reducing the risk of losing business.
If you're seeking a team that is thorough, efficient, and diligent in managing customer responses, Interra Networks is your solution. Our exceptional product knowledge, rapid response times, and consistent top-tier performance are just a few of the reasons to choose us for your customer service needs.
Our consumer response service ensures that customer queries are met with high-quality responses, significantly reducing the risk of losing business.
Why is Interra Networks Limited the Best Consumer Response Service Provider for Your Business?
Interra Networks has gained hands-on experience and reputation
in offering the best consumer response services with no limits
to distance and boundary. Here are a few more reasons why you
should choose us:
Cost effective
Our consumer response services are cost-effective and
designed to handle all your customer interactions
efficiently, ensuring the highest levels of service
quality.
Real-Time
At Interra Networks, our quick response team is always on
its toes to manage consumer response with ease and
efficiency so that they don't have to get stuck in a
queue.
Highly Specialized Teams
At Interra Networks we have got dedicated and specialized
teams of professionals who deliver impeccable services to
our clientele.
Support Services
With Interra Networks Limited, you don't have to
worry about taking care of any loose ends as our smart
price packages offer complimentary support services to
have you covered from all ends.
Industries We Serve
Over the years, we’ve managed to successfully branch out across a number of different industries and provide custom customer service solutions to help our clients grow and prosper. Here are just some of the industries we have experience with:
Retail
As e-commerce expands, businesses face new challenges, including managing higher order volumes and sales. To keep up, you need a customer service team adept at handling phone and email queries, processing orders, tracking shipments, and more
As e-commerce expands, businesses face new challenges, including managing higher order volumes and sales. To keep up, you need a customer service team adept at handling phone and email queries, processing orders, tracking shipments, and more
Real Estate
Whether you're in commercial or residential real estate, you need a customer service team that supports you at every step. From handling phone calls to responding to emails, we’ve got you covered and beyond.
Whether you're in commercial or residential real estate, you need a customer service team that supports you at every step. From handling phone calls to responding to emails, we’ve got you covered and beyond.
Telecommunications
Many customers prefer calling for quick assistance. Our call center handles high volumes with minimal wait times, ensuring efficient and professional service for every call.
Many customers prefer calling for quick assistance. Our call center handles high volumes with minimal wait times, ensuring efficient and professional service for every call.
We can help!
Book A Quick Meeting With Us Today To See How We Can Make Your Customers Love You
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Order Management
Are you struggling with your current workload and require some professional assistance to help you with taking and processing orders?
Are you tired of having to waste precious time investing on setting up your own call center infrastructure? If this sounds like you, then our professional order taking service might just be the solution that you’ve been searching for.
With Interra Networks, you can provide your customers with a seamless phone ordering experience, backed by our high-quality call center service and guaranteed customer satisfaction. Contact us today to learn more about how we can help your business thrive. We specialize in:
Receiving and Recording Orders: We
efficiently handle and accurately document customer orders for
your products or services.
Managing Inquiries and Complaints: Our
services help address customer inquiries and resolve any
issues or complaints quickly.
Providing Availability, Pricing, and Delivery
Information:
We offer customers crucial information about product/service
availability, pricing, and delivery options.
Offering General Customer Support: Our team
also provides thorough customer support, answering questions
about your products, policies, and assisting with the ordering
process.
Our Comprehensive Order Taking Services
Telephone Order Taking
Social Media Order Taking
Email Order Taking
Chat-Based Order Taking
Benefits of Outsourcing your Order Taking Services to us
Here are some of the benefits you get using Interra Networks
Limited Outsource order taking services;
- We provide support based on request.
- We provide daily, weekly, or monthly reports in any format of your choice.
- We strictly follow all SLA parameters and our average call handling times are usually within 2 to 3 minutes.
- We offer 24/7 hours Call Centre Support.
- We provide cost effective service while ensuring all your requirements are met.
Outsource Order Taking Services to the Expert
Claims Processing Services
Looking for a claims management services company to take
charge of your entire business process? Odutsource claims
management services to iNterra claims management to help you
maximize returns and focus more on your core activities.
iNterra is among the leading claims processing companies, which provides high quality insurance claims processing outsourcing services that allows multiple claims to be handled quickly and efficiently in minimal time.
iNterra handles the preparation of claims for all lender-acquired properties, ensuring they are ready to be forwarded to your defaults management team for processing. Our back-office support for claims processing helps you maintain clear, trackable, and auditable records and reports.
Whether dealing with insurance or mortgage claims, iNterra uses a proven procedure in our claims processing services. We offer flexible, customized solutions tailored to your specific needs. By leveraging advanced technology and expert knowledge, iNterra minimizes claim severity and ensures that policyholders receive accurate settlements.
iNterra is among the leading claims processing companies, which provides high quality insurance claims processing outsourcing services that allows multiple claims to be handled quickly and efficiently in minimal time.
iNterra handles the preparation of claims for all lender-acquired properties, ensuring they are ready to be forwarded to your defaults management team for processing. Our back-office support for claims processing helps you maintain clear, trackable, and auditable records and reports.
Whether dealing with insurance or mortgage claims, iNterra uses a proven procedure in our claims processing services. We offer flexible, customized solutions tailored to your specific needs. By leveraging advanced technology and expert knowledge, iNterra minimizes claim severity and ensures that policyholders receive accurate settlements.
Outsource Insurance Claims Processing Services To
INterra Networks Limited
Our primary focus is providing superior customer service
skills and expert working performance. Here’s why you can
trust us for your insurance claims management services:
Industry Expertise: Our knowledge enables
us to provide exceptional insurance claim processing
services suited to your business demands.
Strong Technological Capabilities: : Our
advanced systems ensure accuracy, security, and compliance
throughout the process.
Professionals & Experts: At Interra
Networks, we have a team of highly qualified insurance claim
processing service specialists who are familiar with the
norms and procedures of the business.
Data Confidentiality: We prioritize data
security and confidentiality for the insurance sector with
robust measures.
Client-Centric Approach: We prioritize rapid
issue resolution, transparent and open communication, and
individualized service to ensure client satisfaction at every
stage of the claims processing process.
Benefits of Claims Processing Service
- Outsourcing claims processing services to Interra Networks and create spare time that can be devoted exclusively for business growth and development.
- With all the back-end tasks and following up being done beyond office walls, you can focus on ironing out customer hassles (if any) or strengthening the bond with them.
- Claims processing services increase your chances of recovering money for the claim filed
- No need to invest in additional staff - the cost of outsourcing is far less when compared to local staff costs.