Contact Centre Services
Delivering Smarter Solutions that boost Customer Experience.

With our team of highly trained technical and customer service professionals as well as advanced call center technology,
‍ we deliver industry-standard contact center services to clients both locally and internationally.
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Inbound Call Center Service

Outbound Call Center Service

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Choose The Contact Center Model That Best Suits Your Business Needs!

Outsourced Call Center/ Contact Center Model
‍Lower your customer service delivery costs, improve service quality and significantly improve the overall customer experience with Interra’s outsourced call center offering. We offer you all the desired features of contact center services from our state- of-the- art facility with a view to improve customer loyalty, and business continuity, while delivering the following benefits:
  • Cost Reduction in Personnel Cost and Overheads
  • Improved Business Continuity
  • Scalability
  • Certified and Trained Multilingual Customer Service Agents
  • Standard Operating Procedures (SOPs) and Best Practices
  • Focusing on your Core Competence
Hybrid Call Center/ContactCenter Model
‍In this model, the call center technology infrastructure is deployed at the client's facility, allowing services to be delivered directly from their location. This setup enables the client to maintain full control over the call center environment, with our technical support services ensuring continuous service uptime and availability.
Cloud Based Call Center/-Contact Center Model
‍Run your Contact Center from anywhere in the world on a secure and reliable network. Agents can be at the office or at home, thereby enabling remote work capabilities and flexibility in agent locations. This model offers the benefits of affordability to businesses of all sizes, scalability and cost savings as it eliminates the need for significant upfront investments.

Top Tier Customer Support for Your Business Needs

Choosing us as your call center service provider means partnering with a strategic ally dedicated to driving your business forward. We leverage advanced telephony and customer relationship management technologies and tailored communication strategies to elevate your business to new heights. Our service excellence is reflected in the following key indicators:

  • State of the Art Infrastructure Facility We run a 250 seat contact center from our facility in Abuja to provide world-class BPO services to clients that demand quality services at competitive costs.
  • Our Technology Our robust, scalable, and secure technology, featuring best-in-breed technologies, multiple E1 lines connectivity, dedicated and reliable fiber connectivity, and advanced and intelligent security systems, ensures consistent interactions and seamlessly manages high-volume traffic.
  • Access to Talent and Multilingual Support Services Our multilingual, highly motivated team is dedicated to excellence, enabling us to deliver world-class services that expand your reach and support your business in new markets.
  • Strict Regulatory Compliance and Data Security We are licensed by the Nigeria Communications Commission to provide call center services and adhere to the Nigeria Data Protection Regulation (NDPR) for all data-related activities.

Industries We Support

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Our Technology

Some of our technology partners include

Call Centre Case Studies

Interra Networks delivered a comprehensive On Premise Contact Centre Services to the Joint Admissions Matriculation Board (JAMB)

Discover how our tailored solution supported the Joint Admissions and Matriculation Board (JAMB) during the 2024 UTME and mock exams. We implemented a dedicated on-premise "JAMB Situation Room," providing comprehensive call center services that included managing inquiries, addressing complaints, and ensuring smooth communication.

Interra Networks provided Managed On Premise Call Center service to National Agency for the Control of AIDS (NACA)
Discover how our strategic collaboration supported the National Call Centre on HIV/AIDS and Other Related Diseases (NCCH), an initiative by NACA. We provided comprehensive call center management, including staffing, operational processes, and technology oversight, while NACA retained ownership of the infrastructure.
Contact Center Outsourcing Support Enhances Customer Support for FCT-IRS
The FCT-Inland Revenue Service sought to improve access for citizens and taxpayers by offering seamless communication through phone calls, emails, and web chats. We partnered with them to implement an outsourced contact center model, optimizing these channels for better customer management and smoother interactions.
Enhancing Customer Experience and Satisfaction During the COVID-19 Pandemic with a Comprehensive Complaints Management System.
During the COVID-19 pandemic, the National Primary Health Care Development Agency (NPHCDA), a parastatal of Nigeria’s Federal Ministry of Health in Nigeria, was tasked with managing health-related inquiries, complaints, and requests on a national scale. We provided highly effective and professional services at cost-effective rates.
CATI Services for Telecommunications Customer Satisfaction Research Image:
Our client, IPSOS, a market research company, required a cutting-edge CATI solution to gather and analyze feedback from customers of a major telecommunications provider in Nigeria. The goal was to assess customer satisfaction with their products and services while benchmarking against competitors in the market. IPSOS turned to us to deliver an advanced solution to meet these specific research needs.

Transforming customer insights with a 99% accurate CATI survey, setting unmatched precision and quality standards